Refund Policy

No self-service refund

The website does not provide customer self-service refunds.

If you need to request a refund after payment, contact our team through WhatsApp or customer service.

Whether a refund is approved is decided by manual review. A refund is not automatically promised.

Customized service review

Customized online design work may be non-refundable once the service has started or has been completed.

Our team will review the order status, service progress, communication history, and payment record before making a decision.

Payment channel handling

Payment channel fees, exchange-rate differences, payment reversal timing, and arrival timing depend on the actual third-party payment channel.

Any approved refund will follow the available process of the payment provider and may take time to appear in your account.